FAQs
Frequently Asked Questions
Where can I pick up my order?
We offer local pickup at the Farmers Market at Kodiak Baptist Mission in Kodiak, AK. Select "Local Pickup" at checkout and we'll have your order ready for you.
Do you ship orders?
Yes! We ship orders across the US. Shipping rates are calculated at checkout.
What ingredients do you use?
We use natural, high-quality ingredients in all of our skincare and body care products. Ingredient lists are included on each product page.
What is your return policy?
We want you to love your purchase. Please contact us if you have any issues with your order and we'll do our best to make it right.
How can I contact you?
You can reach us through the contact form on our website or by visiting us at the Farmers Market.
General Questions
What makes your products different?
Our products are handcrafted in small batches using natural, thoughtfully selected ingredients. We focus on nourishing the skin with simple, high-quality ingredients rather than unnecessary fillers or harsh chemicals. Every product is made with care to help support healthy, hydrated skin.
What ingredients do you use?
Our products are made with nourishing base ingredients that may include:
- Jojoba oil
- Coconut oil
- Shea butter
- Cocoa butter
- Vitamin E oil
Depending on the product, we also incorporate beneficial botanicals and natural ingredients such as:
- Beeswax
- Calendula-infused oil
- Nettle-infused oil
- Natural sugars for exfoliation
- Essential oils or natural fragrance (where applicable)
Are your products all natural?
We strive to use naturally derived ingredients that are gentle and effective. We carefully select each ingredient for its skin-loving properties and avoid unnecessary additives whenever possible.
Are your products handmade?
Yes! Every product is handcrafted in small batches to ensure freshness, quality, and attention to detail.
Product Questions
What is a whipped body butter?
Our whipped body butters are rich moisturizers made with nourishing plant butters and oils. They have a light, fluffy texture that melts into the skin, leaving it soft, smooth, and deeply hydrated.
How do I use body butter?
Apply a small amount to clean, slightly damp skin after bathing or anytime your skin needs extra moisture. A little goes a long way.
Why does the consistency of my product look different from a previous purchase?
Because our products are handmade in small batches using natural ingredients, slight variations in color, texture, and consistency are completely normal. Seasonal temperatures and the natural characteristics of plant-based ingredients can also affect how a product looks or feels. These differences do not affect the quality or effectiveness of the product.
My whipped body butter melted during shipping. Is it still okay to use?
Yes! Since our whipped body butters are made with natural butters and oils, they may soften or melt when exposed to high temperatures during shipping or storage. This does not affect the product's quality or skin-loving benefits.
Simply place the container in a cool area or refrigerate it until it solidifies again. If desired, you can gently whip or stir the butter after it has cooled to help restore a fluffier texture. Even if it doesn't return to its original whipped appearance, it will still moisturize your skin just as effectively.
What are salves and ointments used for?
Our herbal salves and ointments are made with botanical-infused oils and beeswax to help protect and moisturize dry, rough, or irritated skin. They are ideal for elbows, knees, hands, feet, and other areas needing extra care.
What is calendula-infused oil?
Calendula is a flowering herb traditionally used to soothe and comfort the skin. We slowly infuse calendula flowers into oil to capture their beneficial properties before incorporating them into select products.
What is nettle-infused oil?
Nettle is an herb rich in vitamins and minerals. Our nettle-infused oil is carefully prepared to help nourish and condition the skin in a gentle, natural way.
What are sugar scrubs?
Sugar scrubs gently exfoliate dead skin cells while moisturizing the skin with nourishing oils and butters. They leave your skin feeling soft, smooth, and refreshed.
How often should I use a sugar scrub?
Most people enjoy using a sugar scrub 1–3 times per week, depending on their skin type and personal preference.
Skin & Safety
Are your products suitable for sensitive skin?
Many customers with sensitive skin enjoy our products because of our simple ingredient lists. However, everyone's skin is unique, so we recommend performing a patch test before full use.
Can I use your products on my face?
Some products may be suitable for facial use, while others are designed specifically for the body. Please refer to each product's description for recommended use.
Do your products contain preservatives?
Many of our oil-based products do not require traditional preservatives because they contain little or no water. To maintain freshness, always use clean, dry hands or a clean scoop when using your products.
How should I store my products?
Store products in a cool, dry place away from direct sunlight and excessive heat. During warmer months, products may soften or melt due to the natural oils and butters they contain. Once returned to a cooler temperature, they will re-solidify and remain safe and effective to use.
Ingredients & Allergies
Do your products contain nuts?
Some ingredients may be derived from nuts or processed in facilities that handle allergens. Please review the full ingredient list before purchasing if you have allergies.
Do your products contain beeswax?
Some of our products, including many salves and ointments, contain natural beeswax to help create a protective barrier that locks in moisture. Vegan options may be available for select products.
Are your products scented?
Some products are naturally scented by their ingredients, while others may include essential oils or natural fragrances. Unscented options may also be available.
Ordering & Shipping
How long will my products stay fresh?
When stored properly, most products have a shelf life of approximately 6–12 months. Because we use natural ingredients, we recommend using your products within this time for the best quality.
Do you make custom orders?
Yes! We may offer custom scents, gift sets, or specialty products depending on availability. Contact us to discuss your ideas.
Do you offer gift packaging?
Gift packaging may be available during holidays and by special request.
What if I have questions about a product?
We're always happy to help. Contact us with any questions about ingredients, product recommendations, or your order, and we'll gladly assist you.
Disclaimer: Because our products are handcrafted with natural ingredients, slight variations in color, texture, consistency, and scent are expected and are a normal part of working with nature. These variations do not affect product quality or performance.
Our products are intended for cosmetic use only and are not intended to diagnose, treat, cure, or prevent any disease. Discontinue use if irritation occurs and consult your healthcare provider if you have medical concerns.